Desku: AI Customer Service Software with Unified Inbox
Frequently Asked Questions about Desku
What is Desku?
Desku is an AI-powered customer service software designed for support teams and small businesses. It combines multiple customer communication channels like live chat, email, and social media into one easy-to-manage inbox. The platform includes features like a no-code AI chatbot, helpdesk, knowledge base, and automation tools to help businesses respond faster and handle common queries automatically. It also offers AI assistants for support teams to improve efficiency. Many brands trust Desku to provide better support and customer engagement. It aims to reduce response times and improve customer loyalty by automating routine tasks and providing instant responses. Desku can be integrated with popular ecommerce platforms like Shopify and WooCommerce, making it suitable for online stores as well.
Key Features:
- AI Chatbot
- Multi-channel
- Automation Tools
- Helpdesk System
- Knowledge Base
- Real-time Support
- Multilingual Support
Who should be using Desku?
AI Tools such as Desku is most suitable for Customer Support Agents, Support Managers, Small Business Owners, Ecommerce Managers & Helpdesk Coordinators.
What type of AI Tool Desku is categorised as?
Awesome AI Tools categorised Desku under:
How can Desku AI Tool help me?
This AI tool is mainly made to customer support automation. Also, Desku can handle automate replies, manage inquiries, integrate channels, build chatbots & organize knowledge base for you.
What Desku can do for you:
- Automate replies
- Manage inquiries
- Integrate channels
- Build chatbots
- Organize knowledge base
Common Use Cases for Desku
- Automate FAQs to save time
- Respond quickly to customer queries
- Manage multiple channels in one platform
- Improve customer satisfaction
- Increase support team efficiency
How to Use Desku
Sign up for Desku, then integrate it with your website or social channels. Use the drag-and-drop builder to create chatbots and set up automation. Manage conversations across channels in one inbox.
What Desku Replaces
Desku modernizes and automates traditional processes:
- Traditional support ticketing systems
- Manual customer inquiry handling
- Multiple disjointed chat channels
- Basic helpdesk software
- Customer service email management
Additional FAQs
Does Desku integrate with ecommerce platforms?
Yes, Desku integrates with Shopify, WooCommerce, Ecwid, and Shopline.
Can I try Desku for free?
Yes, Desku offers a free trial without requiring a credit card.
What languages does Desku support?
Desku’s AI chatbot is fully branded and multilingual, supporting multiple languages.
Is Desku suitable for small businesses?
Yes, Desku is designed for small businesses and support teams to improve customer service.
Discover AI Tools by Tasks
Explore these AI capabilities that Desku excels at:
- customer support automation
- automate replies
- manage inquiries
- integrate channels
- build chatbots
- organize knowledge base
AI Tool Categories
Desku belongs to these specialized AI tool categories:
Getting Started with Desku
Ready to try Desku? This AI tool is designed to help you customer support automation efficiently. Visit the official website to get started and explore all the features Desku has to offer.