Loris: Conversation intelligence for customer experience improvement
Frequently Asked Questions about Loris
What is Loris?
Loris is an AI platform designed to analyze customer conversations across different channels. It helps companies understand their customers better by turning conversations into actionable insights. The tool offers features like conversation summarization, sentiment analysis, and agent performance tracking. It is used to improve customer experience and operational efficiency. Organizations can also use it for quality assurance and to identify key patterns in conversations. Loris integrates with existing customer service platforms and focuses on providing scalable intelligence at scale. It can help reduce customer contact costs, increase service efficiency, and predict customer churn. Overall, Loris aims to support companies in making smarter decisions based on customer interactions.
Key Features:
- Conversation Review
- Sentiment Analysis
- Summarization
- Speech Analytics
- Agent Insights
- Intent Tagging
- Quality Monitoring
Who should be using Loris?
AI Tools such as Loris is most suitable for Customer Service Managers, Quality Assurance Teams, Data Analysts, Customer Experience Directors & Contact Center Agents.
What type of AI Tool Loris is categorised as?
Awesome AI Tools categorised Loris under:
How can Loris AI Tool help me?
This AI tool is mainly made to customer conversation analysis. Also, Loris can handle analyze conversations, generate summaries, detect sentiment, identify customer intent & track agent performance for you.
What Loris can do for you:
- Analyze Conversations
- Generate Summaries
- Detect Sentiment
- Identify Customer Intent
- Track Agent Performance
Common Use Cases for Loris
- Enhance customer service quality with conversation insights
- Automate data analysis for quicker decision making
- Identify customer sentiment and satisfaction trends
- Predict and prevent customer churn
- Improve product development based on conversation feedback
How to Use Loris
Loris offers various features such as conversation review, quality assurance, bot analytics, intent tagging, sentiment analysis, summarization, speech analytics, and agent performance tracking. To use Loris, organizations connect their customer interaction data to the platform, then utilize its tools to analyze conversations, identify insights, and make data-driven decisions.
What Loris Replaces
Loris modernizes and automates traditional processes:
- Manual call review processes
- Basic sentiment analysis tools
- Traditional customer feedback analysis
- Generic data analysis methods
- Ad hoc quality assurance procedures
Additional FAQs
How does Loris analyze customer conversations?
Loris uses AI models to review and interpret customer interactions, extracting insights like sentiment, key topics, and agent performance.
Can Loris be integrated with existing customer service platforms?
Yes, Loris offers integrations that connect to various customer interaction and service platforms, enabling seamless data analysis.
What benefits does Loris provide to organizations?
It helps improve customer experience, reduce operational costs, predict churn, and support better decision-making through scalable conversation insights.
Discover AI Tools by Tasks
Explore these AI capabilities that Loris excels at:
- customer conversation analysis
- analyze conversations
- generate summaries
- detect sentiment
- identify customer intent
- track agent performance
AI Tool Categories
Loris belongs to these specialized AI tool categories:
Getting Started with Loris
Ready to try Loris? This AI tool is designed to help you customer conversation analysis efficiently. Visit the official website to get started and explore all the features Loris has to offer.