LiveChat: Real-time customer support and engagement
Frequently Asked Questions about LiveChat
What is LiveChat?
LiveChat is a customer support and sales platform that helps businesses interact with visitors on their websites. It offers features like live chat, AI chatbots, HelpDesk, and knowledge base to improve the customer experience. Businesses can set up chat widgets on their sites, communicate with visitors in real-time, and automate common questions using AI. The platform is designed to be easy to use and quick to integrate, making it suitable for various industries such as ecommerce, software, and education. LiveChat aims to increase online sales, improve customer satisfaction, and streamline support operations by providing tools for proactive engagement and automation.
Key Features:
- Live Chat
- AI Chatbots
- Knowledge Base
- HelpDesk
- Integrations
- Customer Insights
- Automations
Who should be using LiveChat?
AI Tools such as LiveChat is most suitable for Customer Service Agents, Sales Managers, Support Team Supervisors, Marketing Specialists & Product Managers.
What type of AI Tool LiveChat is categorised as?
Awesome AI Tools categorised LiveChat under:
How can LiveChat AI Tool help me?
This AI tool is mainly made to customer support. Also, LiveChat can handle engage visitors, automate responses, manage chats, increase sales & improve support for you.
What LiveChat can do for you:
- Engage visitors
- Automate responses
- Manage chats
- Increase sales
- Improve support
Common Use Cases for LiveChat
- Assist visitors instantly to enhance support efficiency.
- Automate repetitive questions to save time.
- Engage potential customers to increase sales.
- Gather customer feedback through live interactions.
- Manage multiple chat conversations simultaneously.
How to Use LiveChat
Sign up for an account, install the widget on your website, and customize your chat options. Use the dashboard to monitor conversations, configure automated responses, and manage your support team. Engage visitors through live chat and AI chatbots to improve customer service and sales.
What LiveChat Replaces
LiveChat modernizes and automates traditional processes:
- Traditional call center support
- Email support workflow
- Manual chat management
- Basic FAQ pages
- Offline customer service
LiveChat Pricing
LiveChat offers flexible pricing plans:
- Free Trial: $0
- Team Plan: $39
- Business Plan: $59
Additional FAQs
How do I integrate LiveChat on my website?
You can install the LiveChat widget by copying and pasting a simple code snippet into your website's HTML, or use an integration with platforms like Shopify or WordPress.
Can I automate responses with AI Chatbots?
Yes, LiveChat provides AI chatbots that can handle common questions and routine inquiries automatically to save your support team time.
Is there a free trial available?
Yes, LiveChat offers a 14-day free trial with no credit card required to test all features.
Discover AI Tools by Tasks
Explore these AI capabilities that LiveChat excels at:
AI Tool Categories
LiveChat belongs to these specialized AI tool categories:
Getting Started with LiveChat
Ready to try LiveChat? This AI tool is designed to help you customer support efficiently. Visit the official website to get started and explore all the features LiveChat has to offer.