Thena: AI Customer Support for B2B Teams
Frequently Asked Questions about Thena
What is Thena?
Thena is an AI-powered customer support platform designed for B2B teams. It unifies communication channels like Slack, email, and chat, enabling support teams to handle customer inquiries efficiently. Thena offers features such as auto-triage and routing of tickets, customizable support workflows, and the ability to create private or public help centers. The platform also includes AI agents that automate routine tasks, freeing support staff to focus on complex issues. Thena supports integrations with popular apps and centralizes customer data for better collaboration. It is used by support teams to improve response times, automate workflows, and enhance customer satisfaction. Designed with enterprise-grade security, Thena aims to streamline B2B support operations in a scalable manner.
Key Features:
- Multi-channel Support
- AI Automation
- Custom Workflows
- Knowledge Base
- Ticket Routing
- Security Features
- Real-time Notifications
Who should be using Thena?
AI Tools such as Thena is most suitable for Customer Support Agents, Support Managers, Product Managers, Technical Support Specialists & B2B SaaS Support Teams.
What type of AI Tool Thena is categorised as?
Awesome AI Tools categorised Thena under:
How can Thena AI Tool help me?
This AI tool is mainly made to customer support automation. Also, Thena can handle automate tickets, route customer inquiries, build support hub, track customer data & manage support workflows for you.
What Thena can do for you:
- Automate Tickets
- Route Customer Inquiries
- Build Support Hub
- Track Customer Data
- Manage Support Workflows
Common Use Cases for Thena
- Automate ticket routing and responses for faster resolution
- Centralize communication channels to improve team collaboration
- Build and manage support knowledge bases
- Track customer interactions and support metrics
- Automate repetitive support workflows
How to Use Thena
Thena integrates with Slack, email, and chat platforms to route, respond, and resolve customer support tickets. Users connect their communication channels, customize workflows, and utilize AI features for automation. Support teams can track tickets, build support hubs, and automate repetitive tasks through an intuitive interface.
What Thena Replaces
Thena modernizes and automates traditional processes:
- Manual ticket management
- Email support workflows
- Multiple communication tools
- Support content maintenance
- Repetitive support task handling
Thena Pricing
Thena offers flexible pricing plans:
- Free Plan: $0
Additional FAQs
What is Thena?
Thena is an AI-powered customer support platform for B2B teams that unifies communication channels like Slack, email, and chat to streamline support operations.
How does Thena work?
Thena connects to your communication platforms, automates ticket routing, and uses AI to handle routine inquiries, allowing support teams to focus on complex issues.
Can Thena integrate with other tools?
Yes, Thena supports integrations with popular apps like Slack, email, MS Teams, and CRMs such as Salesforce and HubSpot.
Is Thena secure?
Yes, Thena is built with enterprise-grade security to protect customer data and support compliance requirements.
Discover AI Tools by Tasks
Explore these AI capabilities that Thena excels at:
- customer support automation
- automate tickets
- route customer inquiries
- build support hub
- track customer data
- manage support workflows
AI Tool Categories
Thena belongs to these specialized AI tool categories:
Getting Started with Thena
Ready to try Thena? This AI tool is designed to help you customer support automation efficiently. Visit the official website to get started and explore all the features Thena has to offer.