Cohere Assist: AI-powered co-browsing for customer support
Frequently Asked Questions about Cohere Assist
What is Cohere Assist?
Cohere Assist is an AI tool designed to help customer support teams resolve tickets more quickly. It uses advanced language models to understand and answer customer queries. By sharing your help center link, the tool can create a customized chatbot that responds to customer questions as if a support agent was answering. It can automatically resolve up to 60% of tickets and provides step-by-step guidance to solve issues. The AI also analyzes customer support content and conversations to identify common problems and content gaps. It extracts knowledge from existing responses, helping to build a smarter support system over time. Teams can connect it with existing support platforms to enhance automation and efficiency. Overall, Cohere Assist aims to improve customer experience by making support faster and more accurate.
Key Features:
- Language Understanding
- Content Extraction
- Ticket Automation
- Analytics Dashboard
- Multi-channel Support
- Self-learning AI
- Integration Ready
Who should be using Cohere Assist?
AI Tools such as Cohere Assist is most suitable for Customer Support Agents, CX Managers, Help Desk Technicians, Technical Support Specialists & Support Team Leaders.
What type of AI Tool Cohere Assist is categorised as?
Awesome AI Tools categorised Cohere Assist under:
How can Cohere Assist AI Tool help me?
This AI tool is mainly made to customer support automation. Also, Cohere Assist can handle automate responses, train chatbot, analyze support data, extract knowledge & resolve tickets for you.
What Cohere Assist can do for you:
- Automate responses
- Train chatbot
- Analyze support data
- Extract knowledge
- Resolve tickets
Common Use Cases for Cohere Assist
- Automate common customer inquiries for faster response
- Provide personalized support across channels
- Analyze support content to improve knowledge base
- Extract answers from existing responses
- Resolve a high percentage of tickets automatically
How to Use Cohere Assist
Connect Cohere Assist with your support channels and train a chatbot on your help center link. The chatbot can then answer customer questions automatically.
What Cohere Assist Replaces
Cohere Assist modernizes and automates traditional processes:
- Manual ticket answering
- Basic keyword-based chatbots
- Help center FAQ searches
- Customer support response documentation
- First-level support agents
Additional FAQs
How does Cohere Assist work?
It connects with your help center and support platforms to create a chatbot that answers customer questions using AI, automating support tasks.
Can it integrate with existing support tools?
Yes, it easily connects with popular support platforms to enhance automation and self-service capabilities.
What kind of support content does it use?
It uses your existing support articles, past conversations, and responses to generate accurate answers.
How quickly can I see results?
Most customers see self-serve rates increase and automation results within days to weeks.
Discover AI Tools by Tasks
Explore these AI capabilities that Cohere Assist excels at:
- customer support automation
- automate responses
- train chatbot
- analyze support data
- extract knowledge
- resolve tickets
AI Tool Categories
Cohere Assist belongs to these specialized AI tool categories:
Getting Started with Cohere Assist
Ready to try Cohere Assist? This AI tool is designed to help you customer support automation efficiently. Visit the official website to get started and explore all the features Cohere Assist has to offer.