Interworky: AI Voice Support for Customer Service Automation
Frequently Asked Questions about Interworky
What is Interworky?
Interworky is an AI platform that offers customer support automation through its AI agent called Carla. Carla is designed to understand customer intent, pre-screen, and direct inquiries either by voice or chat. It can work with existing phone systems, websites, and mobile apps, providing 24/7 support. Carla can handle routine questions, assist with booking, and escalate issues to human agents with full context. The system emphasizes security, catering to regulated environments with features like encryption, SSO/SAML, and compliance with HIPAA standards. It is built to be scalable and easy to deploy without extensive coding, making it suitable for various business sizes. Interworky aims to reduce support costs, improve customer satisfaction, and streamline interactions across multiple channels.
Key Features:
- Multi-channel support
- Intent recognition
- Language detection
- Secure deployment
- Escalation to human
- Data residency controls
- Real-time analytics
Who should be using Interworky?
AI Tools such as Interworky is most suitable for Customer Service Manager, Business Owner, Technical Support Specialist, Product Manager & Customer Support Agent.
What type of AI Tool Interworky is categorised as?
Awesome AI Tools categorised Interworky under:
How can Interworky AI Tool help me?
This AI tool is mainly made to customer support automation. Also, Interworky can handle automate inquiries, route calls, schedule appointments, respond in multiple languages & analyze support data for you.
What Interworky can do for you:
- Automate inquiries
- Route calls
- Schedule appointments
- Respond in multiple languages
- Analyze support data
Common Use Cases for Interworky
- Automate customer inquiries with AI
- Route support requests efficiently
- Increase support availability
- Reduce operational costs
- Improve customer engagement
How to Use Interworky
Interworky is integrated into your business by deploying its AI agent, Carla, across your phone, website, or mobile app through APIs, SDKs, or existing platforms. You configure the system to handle customer inquiries, and Carla automates responses, routes conversations, books appointments, and escalates complex issues to human agents when necessary.
What Interworky Replaces
Interworky modernizes and automates traditional processes:
- Traditional phone customer support
- Static web forms for support
- Manual appointment scheduling
- Basic FAQ chatbots
- Customer service call centers
Additional FAQs
How does Carla integrate with our phone system?
Carla integrates via APIs with systems like Twilio, Genesys, or Five9, supporting SIP trunks or call forwarding, and can escalate to human agents with context.
Do you support SSO/SAML and HIPAA?
Yes, Interworky supports SSO/SAML for secure access and is HIPAA-ready, ensuring compliance for healthcare-related data.
What does deployment look like?
Deployment involves integrating Carla with your existing systems through SDKs or APIs, setting up configurations for your channels, and training your staff.
What outcomes can we expect?
Expect increased automation of routine tasks, reduced support costs, improved customer satisfaction, and scalable customer engagement.
How do we get pricing?
Pricing depends on volume and integration needs. Contact us or request a demo to discuss your specific requirements.
Discover AI Tools by Tasks
Explore these AI capabilities that Interworky excels at:
- customer support automation
- automate inquiries
- route calls
- schedule appointments
- respond in multiple languages
- analyze support data
AI Tool Categories
Interworky belongs to these specialized AI tool categories:
Getting Started with Interworky
Ready to try Interworky? This AI tool is designed to help you customer support automation efficiently. Visit the official website to get started and explore all the features Interworky has to offer.